Shipping & Returns

Jewelry by Candy currently accepts jewelry purchase and custom-order requests by inquiry. Shipping, pickup, and return details are confirmed directly with each client before payment or shipment so there are no surprises.

Shipping

Completed pieces are shipped using an insured, trackable delivery method when shipping is required. Shipping method, cost, insurance, tracking, processing time, and estimated delivery are confirmed with Candy before payment is completed.

Online Checkout

Direct online checkout is coming soon. Until it is activated, pieces shown on the website are available by inquiry. Candy will confirm availability, pricing, payment instructions, shipping cost, and expected timing before an order is finalized.

Local Pickup

Local pickup may be available by arrangement in the Las Vegas area. Pickup location and scheduling are confirmed directly with Candy.

Return Eligibility by Piece Type

Return and exchange eligibility depends on the type of piece:

• Ready-made pieces: Unworn, unused pieces in original condition may be eligible for return or exchange when those terms are confirmed with Candy before purchase.
• Custom and personalized pieces: Pieces made to order for you are generally final sale once production has begun or the design has been approved.
• Special orders and one-of-a-kind designs: Eligibility is determined on a case-by-case basis and confirmed before the order begins.

Because many pieces are one of a kind, return and exchange terms may vary by item. Any applicable return window or fee will be confirmed before purchase.

Return Authorization

All returns and exchanges require prior authorization from Candy. Please contact Candy before sending any item back. Unauthorized returns may not be accepted.

Return Condition

Returned items must be unworn, unused, and in their original packaging with all components included. Items that show signs of wear, damage, or alteration may not be eligible for return or exchange.

Return Shipping

Return shipping responsibility depends on the reason for the return. Candy will confirm whether return shipping is covered by Jewelry by Candy or by the client at the time the return is authorized. Returns should be sent via insured, trackable shipping.

Damaged in Transit

If an item arrives damaged, please contact Candy promptly with photos of the packaging and the jewelry so the issue can be reviewed and resolved with the carrier.

Incorrect Item Received

If you receive an item that does not match your confirmed order, please contact Candy right away. Jewelry by Candy will arrange for the correct item to be sent and for the original to be returned at no cost to you.

Incorrect Shipping Address

Please confirm your shipping address before your order is finalized. Jewelry by Candy is not responsible for items delivered to an incorrect or incomplete address provided by the client. If an item is returned to sender due to an address error, reshipment costs may apply.

Repairs and Resizing

Repair and resizing eligibility depends on the piece, its construction, and the nature of the request. If your jewelry needs repair or adjustment, please contact Candy to discuss the options, timeline, and any associated costs.

Gift Orders

Gift packaging, gift notes, and special timing requests may be available by request and should be discussed directly with Candy. Return eligibility for gift items follows the same piece-type guidelines above.

Lost Shipments

If a package is lost in transit, please contact Candy promptly with your order number. Jewelry by Candy will work with the carrier to locate the package or arrange a replacement or refund according to the carrier's policies and insurance coverage.

Refund Timing

Approved refunds are processed through the original payment method. Refund timing depends on your payment provider and may take several business days to appear on your account. Custom and personalized pieces are generally final sale and not eligible for refund once production has begun.